Booking / Store Policies
Introduction
Welcome to Miya Nail Spa, a premier destination for luxurious nail care and pampering. We take pride in providing exceptional services and ensuring a relaxing experience for all our valued clients. To ensure smooth operations and maintain the highest standards, we have established a set of booking and store policies. Please familiarize yourself with these policies to guarantee a seamless visit.
Booking Process
Booking an appointment at Miya Nail Spa is quick and convenient. We offer various ways to secure your desired time slot:
Online Booking
Our user-friendly online booking system allows you to schedule your appointment from the comfort of your own home. Simply visit our website, select your preferred services, choose your desired date and time, and complete the booking process. Our system will provide immediate confirmation of your appointment.
Phone Reservations
If you prefer to book your appointment over the phone or have any specific requests, our friendly receptionists are available to assist you. Contact our salon during operating hours, and we will be more than happy to secure your booking and answer any questions you may have.
Walk-Ins
While we highly recommend booking in advance to secure your preferred time, we do accommodate walk-in clients based on availability. Please note, however, that walk-in appointments may experience longer wait times during peak hours, as priority is given to pre-booked clients.
Appointment Changes and Cancellations
We understand that unforeseen circumstances may arise, requiring you to modify or cancel your appointment. We kindly request at least 24 hours' notice for any changes to allow us to accommodate other clients. Failure to provide timely notice may result in a cancellation fee or loss of future booking privileges.
Arrival and Check-In
To ensure you receive the full duration of your scheduled service, we recommend arriving at least 10 minutes prior to your appointment. This allows ample time for check-in, selecting your preferred color, and relaxing before your treatment begins. Late arrivals may result in reduced treatment time to avoid inconveniencing other clients scheduled after you.
Payment
At Miya Nail Spa, we accept various forms of payment, including cash, credit cards, and digital wallets. Please note that gratuity for our dedicated nail technicians is highly appreciated and can be provided directly in cash or added to your credit card payment.
Store Policies
Age Restrictions
We strive to maintain a serene environment for all our clients. To ensure a peaceful ambiance, we kindly request that visitors under the age of 16 be accompanied by an adult.
Hygiene and Sanitation
At Miya Nail Spa, your health and safety are of utmost importance to us. We strictly adhere to industry-leading hygiene and sanitation practices. All our tools and equipment undergo thorough sterilization and sanitization processes before each use. Our spa follows the highest standards to provide a clean and safe environment for your peace of mind.
Refunds and Exchanges
We are committed to providing exceptional services and using high-quality products. Should you encounter any issues or concerns with our services or purchased products, please reach out to our friendly staff within 72 hours. We will do our best to resolve the matter to your satisfaction, which may include refunds or exchanges.
Valuables
While we take utmost care in safeguarding your personal belongings, we recommend avoiding bringing valuable items to the spa. Miya Nail Spa shall not be held responsible for any loss, theft, or damage to personal belongings.
Feedback and Suggestions
We value your feedback and are continuously striving to improve our services. If you have any suggestions, comments, or concerns, please do not hesitate to reach out to us. Your input is invaluable in our journey to provide the best possible experience.
Conclusion
Thank you for taking the time to familiarize yourself with the booking and store policies of Miya Nail Spa. By adhering to these policies, we can ensure a seamless and enjoyable experience for all our clients. Should you have any further questions or require assistance, our dedicated team is here to assist you. We look forward to welcoming you to Miya Nail Spa!
